Refund and Return Policy for MS Kitchens:
Thank you for choosing MS Kitchens! We strive to provide you with high-quality food products. Due to the nature of our products being perishable, we do not offer refunds or returns on our food items. However, we understand that unforeseen circumstances may occur. Therefore, we have established the following policy regarding replacements for damaged or defective products:
Damaged or Defective Products:
In the unlikely event that you receive a damaged or defective product from MS Kitchens, please contact our customer service team within 24 hours of receiving the order. To initiate a replacement, provide the necessary details, including your order number and a clear description of the damage or defect. We may require supporting evidence such as photographs to assess the situation accurately.
Verification and Replacement Process:
Our customer service team will review your request and verify the information provided. Once the damage or defect is confirmed, we will arrange for a replacement to be sent to you at no additional cost. The replacement product will be of the same item and quantity as originally ordered, subject to availability.
Notification of Replacement:
After verifying the damage or defect, we will notify you regarding the status of your replacement. If the product is available, we will inform you of the estimated delivery time. In case the exact item is out of stock, we will work with you to find a suitable alternative or issue a refund for the affected product.
Return of Damaged or Defective Products:
In most cases, we do not require the return of the damaged or defective product. However, depending on the circumstances, our customer service team may request a return, in which case we will provide you with detailed instructions and cover the return shipping costs.
Addressing Other Concerns:
For any other concerns related to our products, packaging, or delivery, please contact our customer service team